Customer Service has entered the era of AI-based automation. Generative AI combined with Conversational AI are enabling new solutions that are transforming CX, refining the role of agents and significantly improving the efficiency of the contact center. What are the keys to success and what are common mistakes to avoid? Grab your lunch and attend this session to hear about learnings and unforeseen challenges from leading brands, as well as best practices and expert strategies that will put you ahead of the curve during your transformative CX journey.