ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Derek Roberti (VP, Technology, Cognigy)
Location: Hibiscus 2
Date: Wednesday, October 18
Time: 12:45 pm - 1:30 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Session Type: Lunch & Learn
Vault Recording: TBD
Customer Service has entered the era of AI-based automation. Generative AI combined with Conversational AI are enabling new solutions that are transforming CX, refining the role of agents and significantly improving the efficiency of the contact center. What are the keys to success and what are common mistakes to avoid? Grab your lunch and attend this session to hear about learnings and unforeseen challenges from leading brands, as well as best practices and expert strategies that will put you ahead of the curve during your transformative CX journey.