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Getting the Word Out: Promoting Contact Center Value

Kay Phelps  (Principle, Contact Center Solutions, Vonage)

Location: Zoom Link

Date: Wednesday, October 6

Time: 10:00 am - 11:00 am

Pass Type: Digital Standard Pass - Get your pass now!

Track: Video Discussion Group

Session Type: Interactive Discussion

Vault Recording: TBD

CAMERA ON! Turn on your webcam and join your peers for lively discussion and sharing around the biggest challenges and timeliest topics facing contact centers today.

Attendance in these valuable sessions is limited to maximize interactivity.

Sometimes it feels like the contact center gets no respect. After all, anyone can answer a phone. How hard can it be? With this attitude, contact centers will never graduate from cost-center, a necessaryevil, to a strategic business partner. It's up to us to make our case. We must communicate our value and showcase our accomplishments...but getting other business units to take notice isn't always easy. Join this interactive roundtable to learn from attendees who, like you, seek to position the contact center as an essential contributor to their organization's success.

  • What are you proud of that you want the rest of your organization to know about your contact center?
  • What are the best ways to reach remote workers in other parts of the business?
  • How can contact centers effectively communicate their value and achievements?
  • Is it still possible to job shadow and cross-train with remote teams? What tools and strategies can help?