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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Envision, Illuminate, Empower: Lighthouse Works Brings Hope by Transforming Work

Kyle Johnson  (CEO, Lighthouse Central Florida)

Location: Hibiscus 1

Date: Wednesday, October 18

Time: 12:45 pm - 1:30 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!

Session Type: Lunch & Learn

Vault Recording: TBD


Lighthouse Works is passionate about equality in the contact center. Hear how the Florida nonprofit is transforming work for the visually impaired and blind in executing its bold vision of inclusivity. CEO Kyle Johnson will describe the unique culture, how Lighthouse Works offers opportunities to talented people in the community who previously struggled to find work — and how it has become one of the fastest-growing companies in its industry.

Discover how Lighthouse Works puts the employee experience first with technologies like a screen reader and adaptive interface, and learn how the company is using the Genesys Cloud CX™ platform to deliver experiences that delight its customers and empower its workers.