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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Embracing the Future: How Generative AI will Transform Contact Centers and Shape Your Career

Brad Cleveland  (Founding Partner and Senior Advisor, ICMI)

Location: Session page in app

Date: Thursday, May 18

Time: 11:35 am - 11:55 am

Session Type: Keynote

Vault Recording: TBD

Join ICMI founding partner Brad Cleveland in this thought-provoking address as he shares his insights on how generative AI is poised to revolutionize the contact center industry, and what it means for the careers of those working in this field. He’ll discuss developments in the context of prior disruptions, and look at emerging trends and technologies that will define the contact center of the future. Drawing on his extensive experience, he’ll outline practical steps you can take now as a leader to position your team and organization for success. Don't miss this opportunity to gain a competitive edge and stay ahead of the curve!