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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Courageous Cultures: Building Teams of Micro-Innovators, Problem Solvers, and Customer Advocates

Karin Hurt  (Former Verizon Wireless Executive, and an Inc. Magazine Great Leadership Speaker)

Location: Session page in app

Date: Thursday, May 18

Time: 12:00 pm - 12:45 pm

Session Type: Keynote

Vault Recording: TBD

What would happen if every member of your team came to work focused on finding solutions and creating better results?

Based on ground-breaking new research in innovation and problem-solving, you’ll learn what leaders like you are doing to build more creative and solutions-oriented teams. You’ll explore the root causes of FOSU (fear of speaking up) and techniques to turn your team’s fears and frustration into innovation. You’ll also learn practical techniques to tap into the best ideas of every team member, solve important problems, and have more confidence and competence positioning their ideas.

Attendees will leave with:

  • Easy-to-use tools and techniques to empower solutions-thinking and customer-focused problem solving
  • A clear understanding of what’s blocking everyday innovation in their teams
  • Communication strategies to eliminate FOSU (Fear of Speaking Up) and encourage deeper dialogue up, down and sideways
  • A plan they can apply right away

Karin will inspire you with real examples of turnaround successes and powerful tools from her executive roles and work with companies around the world. Attendees will leave with tools and techniques they can immediately apply with their teams.