Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Nafis Hasan (Sr Director - Product Management, Sprinklr)
Location: Hibiscus 1
Date: Thursday, October 19
Time: 12:45 pm - 1:30 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Session Type: Lunch & Learn
Vault Recording: TBD
Explore the transformation happening from traditional contact centers into experience centers through the use of analytics, technology and training. Learn how organizations are charting newer paths to delightful customer experiences.