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Date: Thursday, October 7
Time: 10:15 am - 11:15 am
Pass Type: Digital Standard Pass - Get your pass now!
Track: Video Discussion Group
Session Type: Interactive Discussion
Vault Recording: TBD
CAMERA ON! Turn on your webcam and join your peers for lively discussion and sharing around the biggest challenges and timeliest topics facing contact centers today.
Attendance in these valuable sessions is limited to maximize interactivity.
A contact center's culture directly impacts the customer experience. Whether agents habitually go the extra mile, attack the root cause of problems, and take action when they identify opportunities to improve depends on the team's shared values. While these values were easily identified through in-person workshops and reinforced in stand-up meetings at the start of a shift, creative managers are finding ways to communicate values to their teams even when they are not together. Chime in on this audience-driven discussion, hosted by Talkdesk, about creating and sustaining robust and customer-focused culture.