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Jay Gorsegner (Sr. Solutions Consultant, Five9)
Location: Zoom Link
Date: Wednesday, October 6
Time: 10:00 am - 11:00 am
Pass Type: Digital Standard Pass - Get your pass now!
Track: Video Discussion Group
Session Type: Interactive Discussion
Vault Recording: TBD
CAMERA ON! Turn on your webcam and join your peers for lively discussion and sharing around the biggest challenges and timeliest topics facing contact centers today.
Attendance in these valuable sessions is limited to maximize interactivity.
Not long ago, Gartner predicted that, by 2019, 81% of companies expected to compete on the basis of customer experience; much more recently, Gartner predicted that, by the end of 2020, 85% of all customer interactions would be conducted without human involvement. Is it possible to take the human variable out of the customer experience equation? Artificial intelligence is giving us new tools to do just that –facilitating speedy, convenient, knowledgeable, and friendly service before we’re even routed to an agent. Join Five9 for an interactive discussion on the future of the customer experience and the role AI will play