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AI and the Future of the Customer Experience

Jay Gorsegner  (Sr. Solutions Consultant, Five9)

Location: Zoom Link

Date: Wednesday, October 6

Time: 10:00am - 11:00am

Pass Type: Digital Standard Pass - Get your pass now!

Track: Video Discussion Group

Session Type: Interactive Discussion

Vault Recording: TBD

Five9

CAMERA ON! Turn on your webcam and join your peers for lively discussion and sharing around the biggest challenges and timeliest topics facing contact centers today.

Attendance in these valuable sessions is limited to maximize interactivity.

Not long ago, Gartner predicted that, by 2019, 81% of companies expected to compete on the basis of
customer experience; much more recently, Gartner predicted that, by the end of 2020, 85% of all customer interactions would be conducted without human involvement. Is it possible to take the human variable out of the customer experience equation? Artificial intelligence is giving us new tools to do just that facilitating speedy, convenient, knowledgeable, and friendly service before we’re even routed to an agent. Join Five9 for an interactive discussion on the future of the customer experience and the role AI will play

  • What AI-enabled technologies has your contact center implemented in the past 2-3 years?
  • What AI-enabled technologies is your contact center planning to implementing the next 2-3 years
  • How successful has your investment in AI been? What are the critical success factors in a successful implementation and rollout?
  • How are you measuring the success of AI-enabled solutions? How are you assessing their impact on the customer experience?
  • How are these technologies impacting the employee experience?