ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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View Sessions As:
    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • Pre-7: Transformational Leadership: Innovative Solutions for Engaging and Managing the Workforce

    Location:  Southern Hemisphere 4/5
    Format: Half Day Workshop
    Vault Recording: TBD

    As a leader, effectively engaging, empowering and motivating your dynamic and ever-changing workforce is critical—and challenging! In this interactive and engaging workshop, you'll learn how to engage and connect with your team by becoming a transformational leader. Discover innovative tools, techniques and processes that you can use to inspire, empower and motivate employees to achieve exceptional performance. You'll walk away with a plan to transform your thinking and optimize your assets with these leadership tools.