ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • Pre-6: Developing a Customer Experience Strategy in an Omni-Channel World

    Location:  Southern Hemisphere 3
    Format: Half Day Workshop
    Vault Recording: TBD

    Join us for an interactive, informative and thought-provoking workshop covering the critical how tos of delivering a seamless experience to customers as they traverse from channel to channel and device to device. Learn how to create an informed, organized and actionable plan to create enhanced corporate, market, and employee engagements. Gain a clear understanding of omnichannel customer experience strategy, and hear best practices from organizations that are doing it well. We'll explore the role of customer expectations, as well as the metrics, governance, and change management that will put you on the path to success.