ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • Pre-5: Breathe New Life Into Your Contact Center Metrics

    Location:  Northern Hemisphere E3/E4
    Format: Half Day Workshop
    Vault Recording: TBD

    Contact center metrics got you down? Do you feel like a broken record with your boss, peers, or staff? Are you struggling to take piles of data and tell an interesting and compelling story? Have you ever had the desire to throw your daily reports off the top of a building? If you answered "yes" to any of these questions, this workshop is for you! Learn how to identify the most important metrics for your organization, drive better outcomes from your KPIs and transform numbers on a page into an exciting tale of your contact center's success.