ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 607: You've Got Millennials All Wrong: How to Build a Career Development Program for the Next Generation

    Location:  Asia 3
    Format: 60-Minute Session
    Track: Employee Engagement, Optimizing Your Workforce
    Vault Recording: TBD

    Contact Center positions are often viewed as the entrance to your company not only by the employees but by management looking to develop and promote from within. If your contact center has become the "farm team" for talent throughout your organization, you are likely faced with internal attrition and therefore a constant need to train new hires. Join us to find out how the Customer Care team at Medfusion launched their Career Development Program, a training and rotational development program, targeting millennials. You'll get tips to help you build a program that involves recruiting, training, and coaching—all while providing great service to customers.