ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 507: Managing Change with Excellence

    Location:  Asia 3
    Format: 60-Minute Session
    Track: Employee Engagement, Foundational Best Practices
    Vault Recording: TBD

    Change is a constant in today's environment, and managing it within the fast pace of the contact center is challenging. Research shows that projects with excellent change management programs are six times more likely to meet or exceed their objectives than those with poor change management programs. So where do you begin? This session will provide insights from an experienced change management specialist who has successfully transitioned large groups through changes in performance management programs, business model enhancements, relocations, and re-organizations. Learn how to avoid common pitfalls, and discover proven concepts that help leaders transition teams successfully through change.