ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 504: Omnichannel - From Basics to Bountiful!

    • Bob Furniss  |  Vice President, Global Service Cloud Practice, Bluewolf
    Location:  Southern Hemisphere 4/5
    Format: 60-Minute Session
    Track: Omnichannel Best Practices
    Vault Recording: TBD

    Omnichannel has become more than just a buzzword—it's the reality for almost every contact center. Effective customer engagement today includes channels like text, video, and social in addition to phone, email and chat. Come learn from the latest examples of companies that are embracing these new channels—and winning with the customer. We'll review all of the possibilities and share insight into the realities of the 15+ channels that might need to be on your radar. Hear how companies like Berkshire Hathaway, Wendy's, and others are not only managing the channel—but improving their bottom-line in the process.