ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 401: Is Your Training Driving Performance?

    • Elaine Carr  |  Training & Development Manager, ICMI
    Location:  Northern Hemisphere E1/E2
    Format: 60-Minute Session
    Track: Foundational Best Practices, Employee Engagement
    Vault Recording: TBD

    Maximizing the impact of your limited training dollars for both new hires and existing employees is critical in the contact center. How do you ensure that what they learn in training gets transferred to their performance on the job? In this invaluable session, you'll explore the key leverage points between training and performance, and learn an effective model for on-the-job support for application of learning. Discover practical strategies that you can apply immediately and activities that support any training where performance on-the-job should be impacted. Leave armed with the tools you need to unleash the true ROI of your training programs.