ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 307: Culture. Created For Us; By Us.

    Location:  Asia 3
    Format: 60-Minute Session
    Track: Employee Engagement
    Vault Recording: TBD

    Culture is one of the most critical aspects to contact center success. A great culture can make up for a multitude of sins, and a toxic culture will keep even the most buttoned-up centers from thriving. This fast-paced session will deliver more than fifty ideas to help your team create a service culture that ignites their passion and gets them excited about their work. Covering everything from leadership and core values to onboarding and teamwork, you'll leave with great ideas and best practices to implement when you return from the conference.