ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 306: Building an Award Winning Customer Experience

    • Dan Moross  |  Director of Customer Experience, MOO
    Location:  Asia 4
    Format: 60-Minute Session
    Track: Customer Experience, Future Trends in Customer Service
    Vault Recording: TBD

    Have you ever wondered what it takes to build and maintain an award winning contact center? Are you striving for success and recognition for the work you do? Do you have powerful customer insight and feedback for the rest of your business, but struggle to find the best way to share it? Having won 10 contact center and customer experience awards across 4 separate competitions in the last year, MOO will share their secrets and best practices across omnichannel, hiring, customer feedback and quality improvement, and how they have shaped the customer experience.