ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 206: Essential Guide to Delivering Next Generation Customer Service Experiences

    Location:  Asia 4
    Format: 60-Minute Session
    Track: Customer Experience, Future Trends in Customer Service
    Vault Recording: TBD

    The growth of engagement channels such as messaging applications, peer review sites, and social media continues to have a dramatic impact on customer service. How can you harness the power of these social, mobile, and IoT innovations to become knowledge-driven customer experience leaders? This enlightening session will provide a modern service survival guide that outlines how customer service is evolving, and the steps your organization needs to take to deliver these next-generation customer service experiences. Hear real-life examples of the social- and IoT-enabled service strategies that FreedomPop has successfully put in place to become customer service heroes.