ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 204: Leveraging IoT and Omnichannel for Reduced Customer Effort

    • Morgan Perez  |  Senior Director of Customer Service, ResMed
    • Craig Wilson  |  Senior Principal Consultant, Genesys
    Location:  Southern Hemisphere 4/5
    Format: 60-Minute Session
    Track: Omnichannel Best Practices
    Vault Recording: TBD

    As the world's largest provider of connected healthcare solutions for remote patient monitoring, ResMed continually seeks out new and unique ways to engage their customers. This session will introduce how ResMed, and other forward-looking organizations, are redefining their customer experiences by leveraging the Internet of Things (loT) to deliver omnichannel service. You will learn how valuable data is collected, stored, and used to reduce customer effort and increase customer engagement.