ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 203: Work at Home: Maximizing Your Returns

    Location:  Southern Hemisphere 3
    Format: 60-Minute Session
    Track: Optimizing Your Workforce, Future Trends in Customer Service
    Vault Recording: TBD

    With 80% of contact centers utilizing work at home programs, the challenges of hiring of the best talent and ensuring that remote employees are as engaged and as productive as their in-house counterparts are universal. In this interactive session, we'll explore advanced strategies for hiring and onboarding in a truly remote capacity, and the latest advances in virtual training. Discover how to leverage next-generation tactics for virtual performance support and engagement, and gain real-time visibility and process automation without high capital expenditures and IT costs. Gain the insights you need to reduce internal infrastructure costs, improve employee morale, and ensure service excellence.