ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 202: Using Social Media to Launch & Build Your Customer Brand Advocacy Program

    • Sarah Nagel  |  Community Outreach Manager, Sprout Social
    Location:  Northern Hemisphere E3/E4
    Format: 60-Minute Session
    Track: Future Trends in Customer Service
    Vault Recording: TBD

    Customer Brand Advocacy Programs are quickly becoming a differentiator for companies looking to increase brand awareness and improve their bottom line. In this session, you'll learn how your team can proactively engage the happiest of customers to spread the word about their great experience with your organization. Your brand champions aren't going to be vocal unless you ask, and a customer brand advocacy program is becoming the next stage of customer engagement. You will learn how to identify potential advocates, excite and engage them utilizing social media, and manage a program that's mutually beneficial—with a significant positive impact on your organization's bottom line.