ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 106: Building One of the World's Best Customer Experiences (from Scratch)

    Location:  Asia 4
    Format: 60-Minute Session
    Track: Customer Experience, Omnichannel Best Practices
    Vault Recording: TBD

    Creating a world-class customer experience from scratch may seem daunting, but building the gold standard of luxury customer service in less than 6 months can be accomplished! Find out how one organization beat out well known service brands such as Zappos, Amazon, L.L. Bean, J.Crew by their second month in business. You'll gain insight into how their intense customer focus impacted culture, talent, technology, process management, and reporting resulted in the #1 customer experience in the world.