ICMI Contact Center Expo Conference 2017 Schedule Builder

View, browse and sort the 20I7 ICMI Contact Center Expo & Conference sessions by pass type, track, and format. With Contact Center Expo & Conference Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat. Pre-registration is required for Workshops and Site Tours which are selected during the registration process.

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    • Sunday | 4:00pm
    • Sunday, 4:00pm - 7:00pm
      Location:  TBD
      Sunday, 4:00pm - 7:00pm
      Location:  Convention Lobby
  • 103: Schedule Adherence Metrics Save the Day at Sign-Zone

    Location:  Southern Hemisphere 3
    Format: 60-Minute Session
    Track: Optimizing Your Workforce, Customer Experience
    Vault Recording: TBD

    Not long ago, Sign-Zone's contact center had serious troubles—employee engagement was low, customer experience was poor, and business goals were not being met. Fast forward less than a year and the improvement in ASA levels, employee and customer engagement are nothing short of jaw dropping. In this enlightening case study, Sign-Zone will describe how their effective deployment and behavioral adoption of a solution that allowed them to track schedule adherence metrics transformed their center into an engaged workplace where the focus is on delivering a legendary experience on every call. Come hear the key success factors that enabled them to make this dramatic transition so quickly and effectively.